Business Support Sr Associate

Job Description JOB TITLE:
Business Support Sr.
Associate(Customer Data Management Team), which is a fast paced, high volume environment where we manage customer data correction.
This position processes, collects, maintains, monitors and updates customer data.
Maintains records, prepares forms, verifies information and resolves data problems.
Will work in an inbound chat queue, supporting internal customers, and will also support external customers through email and online forms.
The ideal candidate should have strong customer experience skills and a strong attention to detail skill set.
They should possess the ability to multi-task and be a quick learner.
Principal Duties include the following:
High volume data processing/entry//Chat rooms experience and multiple chatting .
Handles real-time customer data correction - through the internal chat queue .
Works on bulk data corrections through internal/external customer email and online forms.
Updates customer data in multiple sources, including databases, excel files, mainframe applications, and online tools.
Organizes and maintains electronic files for group supported.
Researches and obtains specific information requested by the group.
Administers programs, projects and processes specific to the operating unit.
Prepares standard or complex documents from various source materials.
College Degree preferred.
Requirements Must be able to email and video communicate in multiple chat roomsStrong Mental Agility - Required .
Ability to multitask - Required .
Proficient in MS Excel - Required .
Able to type 35+ wpm - Required .
User experience with Mainframe applications - Preferred .
Dumb terminal navigation/keyboard commands .
Customer care experience - Preferred .
Communicate in a professional manner with Client, Peers and Management (Via IM, Email and Phone) Why Kelly ?At Kelly Services , we work with the best.
Our clients include 97 of the Fortune 100 (TM) companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward.
If you only make one career connection today, connect with Kelly.
About Kelly Services Kelly Services, Inc.
KELYA, KELYB) is a global leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014.
Revenue in 2014 was $5.
6 billion.
Visit kellyservices.
com and connect with us on Facebook , LinkedIn and Twitter .
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