Customer Service Representative
4.
0 Round Rock, TX Round Rock, TX Full-time Full-time $39,520.
00 - $43,596.
80 a year $39,520.
00 - $43,596.
80 a year 9 days ago 9 days ago 9 days ago Description Under general supervision, the Customer Service Representative provides information and accurately answers questions pertaining to city utility accounts.
Posted range is the starting salary.
Pay rate offered is based on experience.
Examples of Duties Responsible for payment processing by posting customer payments accurately; balances totals and posts to correct transaction codes; maintains and reconciles cash drawer; processes checks, cash, money orders, and credit card transactions; Scans check payments/work orders into electronic document imaging system.
Completes clerical duties by writing up adjustments for penalty removal and payment correction; drafts/composes various correspondences; notates and enters all information pertaining to customer interactions, including payment and field service actions for customer note history.
Provides excellent customer service by greeting customers and completing all customer interactions promptly and efficiently with an effort to achieve customer satisfaction; answers routine and complex billing questions; responds to customer inquires regarding leaks, sewer-averaging, special circumstances, and erroneous billing; reviews past due accounts interprets ordinances; assists team members with questions and issues; maintains knowledge of policies; researches policies questioned by customers and provides accurate, timely responses.
Responds to large volume of phone calls, assisting customers with questions regarding billing, city regulations-procedures, internal office guidelines, customer portal questions, customer portal access questions; requests for new, final and/or transferring services and public inquiries.
Responsible for specific assigned tasks as needed for:
processing service applications, penalty processing, drafting posting, generating cutoff notices, return mail, proofing weekly billing, check conversion processing, researching customer portal issues and coordinating website updates on a daily/weekly or as needed basis.
Experience and Training High School Diploma or GED equivalent.
Minimum one (1) year heavy customer service and cash handling experience in a retail, utility or similar environment.
Bilingual preferred.
The City of Round Rock recognizes that everyone is concerned about financial protection - both now and for the future.
Recognizing that employees are essential in the operation of an organization, the City wants to help provide our employees and their families with a measure of security through our benefit program.
Working toward that goal, the City offers security for the present and the future.
Security for the Present:
Health Plan Dental Plan Vision Plan Additional Supplemental Plans (optional) Security for the Future:
Retirement Plan Deferred Compensation Plans Additional
Benefits:
Education Reimbursement Assistance Clay Madsen Recreation Center Membership Employee & Family Pool Pass (seasonal) Round Rock Public Library Card Medical and Dependent Day Care Reimbursement Account Employee Assistance Program Longevity Leave
Benefits:
Vacation Sick City Holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Round Rock, TX Round Rock, TX Full-time Full-time $39,520.
00 - $43,596.
80 a year $39,520.
00 - $43,596.
80 a year 9 days ago 9 days ago 9 days ago Description Under general supervision, the Customer Service Representative provides information and accurately answers questions pertaining to city utility accounts.
Posted range is the starting salary.
Pay rate offered is based on experience.
Examples of Duties Responsible for payment processing by posting customer payments accurately; balances totals and posts to correct transaction codes; maintains and reconciles cash drawer; processes checks, cash, money orders, and credit card transactions; Scans check payments/work orders into electronic document imaging system.
Completes clerical duties by writing up adjustments for penalty removal and payment correction; drafts/composes various correspondences; notates and enters all information pertaining to customer interactions, including payment and field service actions for customer note history.
Provides excellent customer service by greeting customers and completing all customer interactions promptly and efficiently with an effort to achieve customer satisfaction; answers routine and complex billing questions; responds to customer inquires regarding leaks, sewer-averaging, special circumstances, and erroneous billing; reviews past due accounts interprets ordinances; assists team members with questions and issues; maintains knowledge of policies; researches policies questioned by customers and provides accurate, timely responses.
Responds to large volume of phone calls, assisting customers with questions regarding billing, city regulations-procedures, internal office guidelines, customer portal questions, customer portal access questions; requests for new, final and/or transferring services and public inquiries.
Responsible for specific assigned tasks as needed for:
processing service applications, penalty processing, drafting posting, generating cutoff notices, return mail, proofing weekly billing, check conversion processing, researching customer portal issues and coordinating website updates on a daily/weekly or as needed basis.
Experience and Training High School Diploma or GED equivalent.
Minimum one (1) year heavy customer service and cash handling experience in a retail, utility or similar environment.
Bilingual preferred.
The City of Round Rock recognizes that everyone is concerned about financial protection - both now and for the future.
Recognizing that employees are essential in the operation of an organization, the City wants to help provide our employees and their families with a measure of security through our benefit program.
Working toward that goal, the City offers security for the present and the future.
Security for the Present:
Health Plan Dental Plan Vision Plan Additional Supplemental Plans (optional) Security for the Future:
Retirement Plan Deferred Compensation Plans Additional
Benefits:
Education Reimbursement Assistance Clay Madsen Recreation Center Membership Employee & Family Pool Pass (seasonal) Round Rock Public Library Card Medical and Dependent Day Care Reimbursement Account Employee Assistance Program Longevity Leave
Benefits:
Vacation Sick City Holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
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