Customer Service Representative: Call Aheads
Round Rock, TX Round Rock, TX Full-time Full-time $16 - $18 an hour $16 - $18 an hour 1 hour ago 1 hour ago 1 hour ago Position Overview Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
Effectively communicate with customers and technicians both to provide the absolute best service possible.
Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Responsibilities Answers inbound customer service calls, responds to customer emails and surveys.
Resolves customer service concerns to determine root cause of the concern.
Providing timely feedback to supervisor regarding service failures or customer concerns or customer concerns.
Escalates customer issues requiring extensive problem solving.
Uses save training and current save offers to retain customers at every opportunity.
Updates and maintains customer database with accurate customer information and timely data entry.
Provides resolution and timely follow-up with the customers.
Communicates customer impacting trends and/or ideas for improvement to manager.
Attending meetings, trainings, and required call monitoring.
May perform outbound calls to internal and external customers to schedule applications and/or service calls.
Knowledge, Skills, and Abilities Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner Written and verbal communication skills for professional business interactions Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications Ability to learn and apply general knowledge of the company, products and services Ability to read, comprehend and adhere to instructions, processes and procedures Accuracy and attention to detail Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent Organizational and time management skills, including punctuality for on-time attendance Ability to work independently under general supervision and collaboratively as part of a team The ability to talk and type simultaneously when interacting with customers Regularly required to:
Sit, stand and walk Use hands and arms to handle, feel or reach Speak and hear Use close vision abilities Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
No experience needed Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Effectively communicate with customers and technicians both to provide the absolute best service possible.
Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Responsibilities Answers inbound customer service calls, responds to customer emails and surveys.
Resolves customer service concerns to determine root cause of the concern.
Providing timely feedback to supervisor regarding service failures or customer concerns or customer concerns.
Escalates customer issues requiring extensive problem solving.
Uses save training and current save offers to retain customers at every opportunity.
Updates and maintains customer database with accurate customer information and timely data entry.
Provides resolution and timely follow-up with the customers.
Communicates customer impacting trends and/or ideas for improvement to manager.
Attending meetings, trainings, and required call monitoring.
May perform outbound calls to internal and external customers to schedule applications and/or service calls.
Knowledge, Skills, and Abilities Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner Written and verbal communication skills for professional business interactions Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications Ability to learn and apply general knowledge of the company, products and services Ability to read, comprehend and adhere to instructions, processes and procedures Accuracy and attention to detail Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent Organizational and time management skills, including punctuality for on-time attendance Ability to work independently under general supervision and collaboratively as part of a team The ability to talk and type simultaneously when interacting with customers Regularly required to:
Sit, stand and walk Use hands and arms to handle, feel or reach Speak and hear Use close vision abilities Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
No experience needed Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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