Help Desk Support
Quick Apply Full-time 1 hour ago Full Job Description About us MVBA is a law firm in Round Rock, Texas that prides itself in customer service.
We have been providing legal services to Counties, Schools , and Cities for 65 years.
Our company is seeking Help Desk Analysts to provide first and second-tier support for customer technical issues.
The successful candidate will have prior customer service experience and also be familiar with our software and hardware systems.
This is a great opportunity for an individual committed to customer service, who thrives in a fast-paced environment and can remain focused under pressure.
Responsibilities:
Use technical tools to resolve user issues.
Be available to answer calls and emails.
Enter user information and service requests.
Gather system information to determine the cause of issues.
Implement programs and policies to monitor system performance and resolve issues that arise.
Use technology to gather and interpret data.
Job Type:
Full-time Pay:
From $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Ability to commute/relocate:
Round Rock, TX 78665:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) Microsoft Office:
2 years (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
We have been providing legal services to Counties, Schools , and Cities for 65 years.
Our company is seeking Help Desk Analysts to provide first and second-tier support for customer technical issues.
The successful candidate will have prior customer service experience and also be familiar with our software and hardware systems.
This is a great opportunity for an individual committed to customer service, who thrives in a fast-paced environment and can remain focused under pressure.
Responsibilities:
Use technical tools to resolve user issues.
Be available to answer calls and emails.
Enter user information and service requests.
Gather system information to determine the cause of issues.
Implement programs and policies to monitor system performance and resolve issues that arise.
Use technology to gather and interpret data.
Job Type:
Full-time Pay:
From $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Ability to commute/relocate:
Round Rock, TX 78665:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) Microsoft Office:
2 years (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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